
FAQ
Why hasn't my letter been sent yet?
Letters are dispatched on the last business day of each calendar month.
This means that if you subscribe at any point between midnight on the 1st of the month (French time) and the second-to-last day of each month, your letter will be sent on the last day of that month.
When will I receive my letter? Is it tracked?
Slow Mail Club is sent via untracked mail, from France.
If you live in France, letters generally arrive in 3 days.
If you live abroad, delivery can take up to 15 business days or more.
If you have not received your letter within 4 weeks of dispatch, please contact me by email at craftstudiolouja@gmail.com.
Can I change my address if I made a mistake?
Email me at craftstudiolouja@gmail.com and I will change your address before your letter is sent.
When am I billed for the Slow Mail Club?
You are billed on the same day you sign up, then on the 26th of each month. For example, if you sign up on November 20th, you will be billed on that day, then on December 26th, January 26th, and so on. If you wish to cancel your subscription, simply do so before your next billing cycle. Feel free to contact me by email or on Instagram.